External Survey

Transpower Pātai Portal Feedback Form

Thank you for taking the time to answer the following questions on your Transpower Enquiry (via the Pātai Portal). We appreciate your time and effort in providing us with your feedback.

You are not required to fill out this survey to use our Pātai website, but if you do complete it any information you provide in the survey will be held and used in accordance with our Privacy Policy.

This survey should take no longer than three minutes.

How did you locate the Patai Portal? (select all that apply)

Google Search

Via Transpower Website

Provided with direct link

Other

Please define other

How would you rate navigating the Transpower Website and understanding where to start in your Transpower Enquiry Process.

	1	2	3	4	5	6	7	8	9	10
Very Hard											Very Easy

Which form did you use? (select all that apply)

Form 1A

Form 2A

Form 2B

Form 3A

Form 3B

Form 4

How intuitive was the form to complete?

	1	2	3	4	5	6	7	8	9	10
Not at all intuitive (confusing)											Very intuitive (straight forward)

Was more information required (by you or Transpower) following the initial enquiry?

Yes No

How easy was it to send or respond to queries?

	1	2	3	4	5	6	7	8	9	10
Very Difficult											Very Easy

Was your enquiry supported by Transpower?

Yes

No

n/a

Have you submitted an enquiry to Transpower in the past?

Yes No

On per enquiry basis, how much time has submitting via the Patai Portal saved or cost you?

How would you rate the speed of service (in the Patai portal) compared to your previous enquiry?

	1	2	3	4	5	6	7	8	9	10
Much Slower											Much Faster

Overall, how would you rate the ease of use of Transpower’s Patai Portal?

	1	2	3	4	5	6	7	8	9	10
Very hard to use											Very easy to use

What would make the Patai Portal easier to use?

What visibility did you have of your enquiry throughout the Patai process?

	1	2	3	4	5	6	7	8	9	10
Not at all Visible											Very Visible

What would make the process more visible or better?

What made your Patai experience great or terrible?

	1	2	3	4	5	6	7	8	9	10
Terrible											Great Experience

Why did you give this rating?

Are there any specific parts you would like us to respond to or discuss with us?

Yes No

Full Name

Email

Contact Phone

Please let us know what part(s) of your feedback you would like us to contact you about.

Transpower Pātai Portal Feedback Form

Thank you for taking the time to complete our survey. We really appreciate your effort.