Internal Survey

Transpower Pātai Portal Feedback Form

The Transpower Pātai Enquiry Portal was built to help streamline interactions between Transpower and our customers and improve the overall customer experience. We want to understand the efficiencies that the Pātai Enquiry Portal has provided by streaming internal interactions and collaboration.

We are keen to understand how successful we have been in this and would like to invite you to complete a short, three-minute survey to give us your view.

Please note that any information you provide in the survey will be held and used in accordance with our Privacy Policy.

Full Name

Email

What area of the business do you work in?

What role do you predominantly play in processing Patai Enquiries?

On a scale of 1-10, how easy have you found the Patai portal to use?

	1	2	3	4	5	6	7	8	9	10
Very hard											Very easy

Compared to the previous email-based system, how would you rate Patai in enabling you to complete your work?

	1	2	3	4	5	6	7	8	9	10
Much Slower											Much Faster

Would you be able to explain in more detail how Patai has changed your work process?

On a per Enquiry basis, has the Patai portal saved you time?

Yes - I have saved time

No - It now takes longer to process enquiries

On a per Enquiry basis, how much time have you saved or lost

Hase the Patai portal made processing enquiries easier or harder?

	1	2	3	4	5	6	7	8	9	10
Much Harder											Much Easier

What improvements could be made to make the Enquiry process better?

Are there any specific parts you would like us to respond to or discuss with us?

Yes No

Please list them...

Transpower Pātai Portal Feedback Form

Thank you for taking the time to complete our survey. We really appreciate your effort.